1.Color mismatch:Difference in color may be caused by some other reasons such as color reflection in the monitor,lighting,background etc.However,if you belive that the item received is in wrong color,please contact us to see if a return or refund is possible.

2. Delivery:All dolls will be sent out in 2-5 working days after the payment down.  Our Price does not include taxes, or other hidden charges, we are not responsible for any custom duty or import tax. hope you can understand it.

3. Return service:We guarantee all the items are in 100% good condition and high quality.If you are unhappy with an item for any reason, pls return it within 7 days of receipt, it will be replaced or a refund given.If the products have any quality problem, we will offer refund to you.

KEIUMI, established in 2014, we have our own factory, warehouse, professional service team, we also opened overseas warehouses in Brazil and Russia. Since the establishment of the company, we have been welcomed by customers with its high quality, fast transportation, and good after-sales service.

KEIUMI is committed to creating high-end brands, so that every child in each family can realize the doll dream.

KEIUMI--FOR YOU AND ME .